Refund & Return Policy

Refund & Return Policy

Thank you for choosing Fly With Geeks for your home security needs. We strive to ensure that all our customers are completely satisfied with our products and services. This Refund & Return Policy explains the conditions under which refunds, replacements, or cancellations can be made.

1. General Policy

All purchases made through Fly With Geeks are subject to our return and refund terms outlined below. By placing an order, you agree to these conditions.

Our goal is to ensure transparency and fairness for all customers while maintaining the quality and safety of our products and services.

2. Product Returns

We accept returns only in the following cases:
  • The product received is damaged, defective, or not as described.
  • You have contacted us within 7 days of delivery to report the issue.
To initiate a return, please send us an email at support@flywithgeeks.org with your order number, product details, and clear photos showing the issue. Our support team will review your request and guide you through the return process. Please note:
  • The product must be unused, undamaged, and returned in its original packaging.
  • Returns are not accepted for products damaged due to misuse or unauthorized handling.

3. Non-Returnable Items

Certain products and services are not eligible for return, including but not limited to:

  • Installed CCTV systems or customized hardware.
  • Digital or software-based products once activated.
  • Services already delivered, such as installation, configuration, or site visits.

4. Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7–10 business days through the same payment method used during purchase.

In some cases, partial refunds may be granted if:

  • The product shows signs of use.
  • Some accessories or parts are missing.

5. Cancellation Policy

If you wish to cancel your order, please contact us immediately at support@flywithgeeks.org.

  • Orders can only be canceled before shipment or installation has started.
  • Once installation or dispatch is in progress, cancellation will not be accepted.

6. Replacement Policy

If you receive a defective or damaged product, we can arrange a replacement at no extra cost. Replacement requests must be raised within 7 days of delivery, along with proof of purchase and images of the defect.

7. Service Refunds

For installation and service-based requests, refunds will only be provided if:

  • The service was not delivered as agreed.
  • Technical issues prevent completion of the installation.

In such cases, partial refunds may apply after deducting administrative or travel costs.

8. Contact Us

If you have any questions or need help regarding returns or refunds, please reach out to us:

📧 Email: support@flywithgeeks.org
🌐 Website: https://flywithgeeks.org
🏢 Company Name: Fly With Geeks